FAQ'S
Frequently Asked Questions
The BestDE Tracking page can provide up-to-date information on your shipment location.
In the unlikely event that a Time Definite Delivery misses its scheduled delivery through our fault, you should contact your local customer service department who will arrange a credit for you.
If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible. Our “found shipment centers” hold on to items that were not properly addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this fails, please contact customer service to file a report. Please note that damage to goods in transit is frequently the result of inadequate packaging.
Due to the size of the door openings on our vans and planes, we ask that a shipment does not exceed 120 cm in dimension. We will be pleased to advise and arrange carriage of any larger items for you. In addition, for the safety of our couriers, we require notification of shipments over 50kg in weight.
You will have to discuss this with the vendor. It depends on the type of commodity you are purchasing, the value of the goods, how the vendor labels them for customs purposes and what country you are importing them into. If customs imposes a charge BestDE will pay this in the first instance, however you are advised to pay this, whether or not you accept delivery of the goods.
Absolutely! BestDE has unrivalled experience of international shipping. Please contact BestDE Sales to discuss your needs.
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service.
There could be various reasons. The BestDE Services Waybill for Time Definite shipments is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.
The Pickup and Delivery destinations shown on the BestDE Services tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).